EverSpan Life — Proactive health, managed.
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Questions & Answers

FAQs

Everything you need to know about your EverSpan Life membership.

Membership & Getting Started

How do I know if EverSpan Life is for me?+

EverSpan Life is for people who want to take a more active role in their health and wellness. We believe that by testing, tracking, and optimizing your vital biomarkers, it is possible to live a longer, healthier life than previous generations. EverSpan Life is for you if you are looking to perform at your highest level, achieve and maintain optimal weight, balance hormones, sleep better, have more energy, or slow the aging process.

If I already feel healthy, why do I need this?+

Even healthy people can have silent risks. Tracking biomarkers helps you catch small issues before they grow, and gives you the data to keep performing at your best. When you're in optimal health EVERYTHING in life is better.

Where is EverSpan Life available?+

We currently serve members who live in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, LA, MD, ME, MI, MN, MO, MS, MT, ND, NH, NJ, NV, OH, OK, PA, TN, TX, UT, VT, WA, WI, WV, WY.

Coming soon: AR, KY, NC, NE, OR, SD.

The Experience: Testing & Care

How is EverSpan Life different from my primary care physician (PCP)?+

Traditional healthcare often waits until you are sick to react ("sick care") and typically checks only about a dozen basic biomarkers. At EverSpan Life, we are proactive. We test and track over 100 biomarkers to provide a "Total Biological Transparency" that helps you optimize your health before issues arise.

Does EverSpan Life replace my primary care doctor?+

No. We complement your primary care provider. Our role is to help you optimize and extend your healthspan, not manage acute or emergency health issues.

Will I be treated by a real doctor or an AI?+

You will always be treated by a human. While we use advanced technology to track your data, every medical decision is overseen by licensed medical professionals. We believe healthcare is a relationship, not a transaction, and we do not rely on algorithms to diagnose you.

Which tests are included?+

Every member starts with our Complete Biomarker Panel, covering 100+ individual biomarkers and dozens of vital ratios across key systems including cardiovascular, metabolic, hormonal, immune, and more. We will use the results to calculate your: Biological Age, EverScore, Longevity Outlook, Cardiometabolic Health, Hormonal Health, Cognitive Performance, Muscle & Joint Health, Cellular Energy & Nutrients, and Metabolic Efficiency.

What is the "EverScore" I see on my dashboard?+

Your EverScore is a single, weighted index that simplifies your complex health data. It combines results from key categories—like Cardiometabolic Health, Hormonal Balance, and Cellular Energy—to give you a clear, big-picture view of your biological age and longevity outlook.

What is "Concierge Messaging"?+

Think of this as your "Hotline to Health". You can message your dedicated care team directly through our app 24/7. Whether you have a question about a supplement, need a prescription refill, or just need advice, we are here to support you.

How often will I get tested?+

EverSpan Life members typically receive a check-in every quarter and a comprehensive diagnostic panel every 6 months. We also provide access to our negotiated lab rates if you'd like to test more frequently or dive deeper into specialty panels beyond the standard ESL Complete Panel.

Do I have to go to a clinic for blood work?+

Not if you don't want to. While we have a network of partner labs you can visit, we also offer "Luxury on Demand." For an additional fee, we will send a mobile phlebotomist to your home or office to collect your sample—no waiting rooms, no commutes.

How long do results take?+

Results are typically available in your dashboard within 7–10 business days after your blood draw. You'll be notified as soon as they're ready.

What happens during my Clinical Consult meetings?+

You will meet one-on-one with your dedicated clinician—a provider who knows your personal story and has access to all your test results. Together, you will review your latest "numbers," discuss symptoms like fatigue or sleep issues, and adjust your personalized health plan to ensure you are meeting your goals.

What does the EverSpan Life Concierge do?+

Your concierge team coordinates your labs, consultations, helps manage prescriptions or supplements, and keeps your care seamless from start to finish. You can message your dedicated care team directly through our app 24/7.

Can I get specialized testing beyond standard blood work?+

Yes. We offer access to advanced specialty testing, including Gut Microbiome analysis, Genetic testing, the Galleri® Multi-Cancer screening, and DUTCH hormone tests. Any member can trigger a specialty test with a single tap in the app.

What is genetic testing?+

Genetic testing analyzes your DNA to provide insights into health risks, nutrient metabolism, and other personalized data. Genetic tests and other advanced testing can be ordered directly from the EverSpan Life dashboard app. Genetic test kits will be shipped directly to your door. You do not need to go to a lab.

Prescriptions, Supplements & Products

What kind of treatments or support are available?+

Based on your results, our providers may recommend nutrition protocols, supplements, peptides, hormone support, or prescription therapies.

What if I need a prescription?+

If your blood work indicates a need for clinical intervention (such as hormone therapy or metabolic support), your clinician can prescribe it. We offer "Preferred Pricing" on prescriptions to ensure you aren't overpaying for your vitality.

How do I receive my prescriptions and supplements?+

Prescribed medications and supplements can be ordered directly from the EverSpan Life dashboard app and will be delivered directly to your door in a timely fashion.

What pharmacies do you work with for prescriptions?+

Quality and safety are our top priorities. We only work with FDA-licensed, LegitScript Certified pharmacies located in the U.S. We do not import any products from other countries, ensuring that any medication or peptide you receive meets the highest medical standards.

Do you offer supplements?+

Yes, but only what you need. We believe you should stop wasting money on generic vitamins and only take what your blood work proves you are deficient in. Members receive exclusive discounts on our medical-grade supplement line.

Do you guarantee quality on your products?+

Absolutely. All products and prescriptions are sourced from licensed U.S. pharmacies and third-party tested for purity and potency.

Pricing, Insurance & Logistics

How much does the membership cost?+

Start today for $199 and then $49/month.

What is included?+

✓ Onboarding with a dedicated clinical team
✓ Comprehensive 100+ biomarker panel drawn at any Quest Diagnostics location.
✓ Personalized clinical review and health plan
✓ Repeat labs every six months
✓ 24/7 concierge texting with your clinical team

Are lab tests included in the monthly fee?+

Twice per year retesting is covered in your membership fee. We also provide access to our negotiated lab rates if you'd like to test more than twice a year or dive deeper into lab panels beyond our ESL Complete Panel.

Do you accept insurance?+

We do not accept insurance, and that is by design. The insurance system ("sick care") is often reactionary and opaque. By operating independently, we can offer transparent pricing and ensure your care is dictated by your biology, not an insurance adjuster's checklist.

Can I use my HSA or FSA card?+

Yes. While we are insurance-free, our services are typically HSA/FSA eligible. We provide clear, itemized receipts including dates of service and charge descriptions that you can submit to your HSA/FSA provider for reimbursement.

Will my insurance reimburse me for the membership fees?+

Every insurance plan is different. We recommend checking with your provider. Please note that EverSpan Life does not provide specific medical diagnosis codes (ICD-10) for insurance reimbursement, as our focus is on proactive optimization rather than treating existing "sick care" diagnoses.

Can I expense this as a business or executive benefit?+

Many high performers do. Investing in your health directly impacts focus, energy, and productivity. Ask your tax professional for guidance. If you want to get EverSpan Life for your organization, please contact us.

Is there a long-term contract?+

Your EverSpan Life membership is month to month. The plan automatically renews for your convenience. You can cancel at any time. We aim to be your partner for life, but we don't lock you in with restrictive long-term contracts for the base membership.

Can I upgrade my plan later?+

Absolutely. You can add "Luxury on Demand" services—like mobile phlebotomy or extra specialty tests—whenever you need them. Your membership is designed to grow with you as your health goals evolve.

Can I get a refund if I'm not satisfied?+

Refund policies vary by plan and service type (e.g., services already rendered like blood draws vs. future membership fees). Please review our specific terms or reach out to our concierge team for details.

How do I cancel my membership?+

We make it simple. If you need to pause or end your journey with us, you can easily cancel directly from the iPhone or Android mobile app, or via our web portal.

Privacy & Data Security

Is my data secure?+

Yes. We use HIPAA-compliant encryption and data protocols to ensure your information remains completely confidential.

Who owns my data?+

You do. You can download or delete your health data from your account at any time.

Still have questions?

Our team is happy to help. Or skip straight to your membership.

Contact Us Start Your Membership